Simultaneously press "Ctrl-Alt-Del" on your keyboard, then release the keys. Click on the menu item 'shutdown', then click on turn off. You will hear the computer become silent-- the fans will stop turning. Once you hear that silence, count to ten before you turn the computer back on.
If the computer really won't shut down... Press and hold the power button until the machine becomes silent. Again, wait ten seconds before you turn the computer back on.
Low Cost Computer Technician in Portland Oregon.
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